trickymoonwisdom@gmail.com
Install issues, license recovery, DAW scan failures, download links, and crash reports.
Product support
Tell us exactly what broke.
Support is fastest when the ticket includes product, OS, DAW, plugin format, license email, and the exact step where the problem happens.
Account
Recover keys
Use the same email as PayPal whenever possible so purchases can attach to your account.
Open account
Before the ticket
Quick checks that solve most plugin problems.
Wrong track
These are audio effects. Insert them on audio tracks, auxes, returns, or buses. They will not generate sound from MIDI.
DAW cache
If a plugin failed once, some DAWs cache the failure. Clear the plugin cache, confirm the VST3 location, then rescan.
License scope
Use the key for the matching product. Some products may not need a license key.
Download expired
Delivery links expire. Log in or contact support with your PayPal email and purchase ID for a fresh link.